Summary of service：
First of all, you need to understand that: "satellite" brand service is a TGE company feature products, buy any set of TGE revolving door will be given a "satellite" brand service, service cycle for two years.
goal of service ：
The only goal of TGE’s service is to achieve 100% customer’s satisfaction, which is also the guarantee of our leading position in the global market.
With a strong service team, world-leading technology, clear standard management system and nationwide service network (the global service network is being established), customers can truly experience our perfect service.
revolution hotline service
Rotation network service
Free on-site maintenance service
Interactive remote control
Customer touch program
Free on-site training services
1. The products sold enjoy two years warranty service. After the warranty period expires, both parties negotiate and sign a maintenance contract.
2. Our service tenet is "customer first". Each service personnel must adhere to this principle and be willing to accept the supervision of customers when performing after-sales tasks.
3. After-sales service personnel should meet the urgent needs of customers, complete the service tasks with high quality strictly in accordance with the requirements of customers, answer the questions raised by customers seriously, actively provide various solutions for customers to choose, and achieve customer satisfaction.
4. The company is equipped with special maintenance vehicles and 24-hour hotline service for the after-sales service department. The service personnel have been strictly trained by the company and are qualified for the post.
5. All after - sales service operations, the use of urban two - hour, four - hour suburbs of the system. That is, please repair the time to the time of arrival in this city shall not exceed two hours or four hours, the field should arrive within 72 hours.
6. Strictly abide by the rules and regulations of customers, operate in a civilized manner, minimize the inconvenience of customers, in order to maintain the image of the department and customers.
7. Service personnel should have professional quality and flexible ability to quickly solve practical problems, strive to complete the task in the shortest possible time, as far as possible to deal with the fault every other day, in order to reduce the inconvenience and loss of customers.
8. Customers' Suggestions and complaints must be registered one by one and dealt with carefully. Reply to customer as soon as possible. If the customer is not satisfied, the company shall continue to take measures or report to the superior department for handling until the customer is satisfied. Education and criticized the complainant, serious should be punished, and ordered to apologize to the customer.
9. Regularly visit customers and accept their opinions and Suggestions with an open mind, so as to improve the work basis and constantly improve the quality of service.
10. Sales of products with perennial spare parts.